Support & FAQ

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Support & FAQ

ABOUT WOOP

ABOUT WOOP

COVID-19 AND THE STEPS WE ARE TAKING

MY BOX

DO YOU HAVE AN APP?

HOW DO I ADD A COUPON CODE?

THERE'S A SPILL IN MY BOX

MY GEL COOL PACK IS MELTED

I RECEIVED A POOR QUALITY INGREDIENT

I'M MISSING MY RECIPE CARD

MY COURIER DIDN'T COLLECT MY BOX

CAN I HAVE A FORTNIGHTLY DELIVERY?

CAN I EAT YOUR MEALS LATER IN THE WEEK? (BEST BEFORE DATES)

DO YOU HAVE A SEAFOOD/FISH FREE OPTION?

CAN I HAVE A ONE OFF DELIVERY?

HOW DO I MANAGE MY DELIVERIES?

CAN I SWAP MEALS?

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RECIPES AND INGREDIENTS

WHERE DO WOOP INGREDIENTS COME FROM?

ARE THE INGREDIENTS ORGANIC?

WHO DEVELOPS THE RECIPES?

ARE YOUR INGREDIENTS FREE RANGE?

AM I ABLE TO FREEZE MY MEALS?

HOW LONG WILL IT TAKE ME TO PREPARE?

WHAT ADDITIONAL INGREDIENTS DO I NEED?

CAN I CHOOSE MY MEALS?

WHAT KIND OF RECIPES DOES WOOP DELIVER?

WHAT KITCHEN EQUIPMENT DO I REQUIRE?

HOW CAN I AVOID PORK?

HOW LONG WILL MY INGREDIENTS KEEP IN THE FRIDGE?

DO YOU CATER TO ALLERGIES?

HOW MANY CALORIES ARE THERE PER SERVE?

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ALLERGIES

DO YOU HAVE A VEGETARIAN BOX?

DOES WOOP DO HALAL MEALS?

DO YOU CATER FOR NUT ALLERGIES?

DO YOU HAVE A KETO BOX?

DO YOU HAVE A VEGAN BOX?

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NUTRITION

WHERE DO I FIND NUTRITION INFORMATION?

IS THERE A DAIRY FREE OPTION?

WHAT IS WOOP?

WHAT DOES WOOP DO?

AM I LOCKED INTO A CONTRACT?

WHAT PLANS DOES WOOP OFFER?

WHAT'S ON THE MENU?

WHICH PLAN IS SUITABLE FOR KIDS?

OUR COMMITMENT TO THE ENVIRONMENT

HOW DOES THE SUBSCRIPTION WORK?

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