---
title: ABOUT WOOP | Support & FAQ
description: ABOUT WOOP
---

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1. [Support & FAQ](https://help.woop.co.nz/en)
2. [ABOUT WOOP](https://help.woop.co.nz/en/about-woop)

# ABOUT WOOP

- [COVID-19 AND THE STEPS WE ARE TAKING](https://help.woop.co.nz/en/woop-covid-policy)

## MY BOX

- [DO YOU HAVE AN APP?](https://help.woop.co.nz/en/do-you-have-an-app)
- [HOW DO I ADD A COUPON CODE?](https://help.woop.co.nz/en/how-do-i-add-a-coupon-code)
- [THERE'S A SPILL IN MY BOX](https://help.woop.co.nz/en/theres-a-spill-in-my-box)
- [MY GEL COOL PACK IS MELTED](https://help.woop.co.nz/en/my-gel-cool-pack-is-melted)
- [I RECEIVED A POOR QUALITY INGREDIENT](https://help.woop.co.nz/en/i-received-a-poor-quality-ingredient)
- [I'M MISSING MY RECIPE CARD](https://help.woop.co.nz/en/im-missing-my-recipe-card)
- [MY COURIER DIDN'T COLLECT MY BOX](https://help.woop.co.nz/en/my-courier-didnt-collect-my-box)
- [CAN I HAVE A FORTNIGHTLY DELIVERY?](https://help.woop.co.nz/en/can-i-have-a-fortnightly-delivery-1)
- [CAN I EAT YOUR MEALS LATER IN THE WEEK? (BEST BEFORE DATES)](https://help.woop.co.nz/en/can-i-eat-your-meals-later-in-the-week-best-before-dates)
- [DO YOU HAVE A SEAFOOD/FISH FREE OPTION?](https://help.woop.co.nz/en/do-you-have-a-seafood/fish-free-option)
- [CAN I HAVE A ONE OFF DELIVERY?](https://help.woop.co.nz/en/can-i-have-a-one-off-delivery-1)
- [HOW DO I MANAGE MY DELIVERIES?](https://help.woop.co.nz/en/how-do-i-manage-my-deliveries)
- [CAN I SWAP MEALS?](https://help.woop.co.nz/en/can-i-swap-meals)

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## RECIPES AND INGREDIENTS

- [WHERE DO WOOP INGREDIENTS COME FROM?](https://help.woop.co.nz/en/where-do-woop-ingredients-come-from)
- [ARE THE INGREDIENTS ORGANIC?](https://help.woop.co.nz/en/are-the-ingredients-organic)
- [WHO DEVELOPS THE RECIPES?](https://help.woop.co.nz/en/who-develops-the-recipes)
- [ARE YOUR INGREDIENTS FREE RANGE?](https://help.woop.co.nz/en/are-your-ingredients-free-range)
- [AM I ABLE TO FREEZE MY MEALS?](https://help.woop.co.nz/en/am-i-able-to-freeze-my-meals)
- [HOW LONG WILL IT TAKE ME TO PREPARE?](https://help.woop.co.nz/en/how-long-will-it-take-me-to-prepare)
- [WHAT ADDITIONAL INGREDIENTS DO I NEED?](https://help.woop.co.nz/en/what-additional-ingredients-do-i-need)
- [CAN I CHOOSE MY MEALS?](https://help.woop.co.nz/en/can-i-choose-my-meals)
- [WHAT KIND OF RECIPES DOES WOOP DELIVER?](https://help.woop.co.nz/en/what-kind-of-recipes-does-woop-delivery)
- [WHAT KITCHEN EQUIPMENT DO I REQUIRE?](https://help.woop.co.nz/en/what-kitchen-equipment-do-i-require)
- [HOW CAN I AVOID PORK?](https://help.woop.co.nz/en/how-can-i-avoid-pork)
- [HOW LONG WILL MY INGREDIENTS KEEP IN THE FRIDGE?](https://help.woop.co.nz/en/how-long-will-my-ingredients-keep-in-the-fridge)
- [DO YOU CATER TO ALLERGIES?](https://help.woop.co.nz/en/do-you-cater-to-allergies)
- [HOW MANY CALORIES ARE THERE PER SERVE?](https://help.woop.co.nz/en/how-many-calories-are-there-per-serve)

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## ALLERGIES

- [DO YOU HAVE A VEGETARIAN BOX?](https://help.woop.co.nz/en/do-you-have-a-vegetarian-box)
- [DOES WOOP DO HALAL MEALS?](https://help.woop.co.nz/en/does-woop-do-halal-meals)
- [DO YOU CATER FOR NUT ALLERGIES?](https://help.woop.co.nz/en/do-you-cater-for-nut-allergies)
- [DO YOU HAVE A KETO BOX?](https://help.woop.co.nz/en/do-you-have-a-keto-box)
- [DO YOU HAVE A VEGAN BOX?](https://help.woop.co.nz/en/do-you-have-a-vegan-box)

## NUTRITION

- [WHERE DO I FIND NUTRITION INFORMATION?](https://help.woop.co.nz/en/where-do-i-find-nutrition-information)
- [IS THERE A DAIRY FREE OPTION?](https://help.woop.co.nz/en/is-there-a-dairy-free-option)

## WHAT IS WOOP?

- [WHAT DOES WOOP DO?](https://help.woop.co.nz/en/what-does-woop-do)
- [AM I LOCKED INTO A CONTRACT?](https://help.woop.co.nz/en/am-i-locked-into-a-contract)
- [WHAT PLANS DOES WOOP OFFER?](https://help.woop.co.nz/en/what-plans-do-woop-offer)
- [WHAT'S ON THE MENU?](https://help.woop.co.nz/en/whats-on-the-menu)
- [WHICH PLAN IS SUITABLE FOR KIDS?](https://help.woop.co.nz/en/which-plan-is-suitable-for-kids)
- [OUR COMMITMENT TO THE ENVIRONMENT](https://help.woop.co.nz/en/our-commitment-to-the-environment)
- [HOW DOES THE SUBSCRIPTION WORK?](https://help.woop.co.nz/en/how-does-the-subscription-work)

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- [FREQUENTLY ASKED QUESTIONS](https://help.woop.co.nz/en/frequently-asked-questions)
- [ABOUT WOOP](https://help.woop.co.nz/en/about-woop#main-content)

    - [MY BOX](https://help.woop.co.nz/en/about-woop#my-box)
    - [RECIPES AND INGREDIENTS](https://help.woop.co.nz/en/about-woop#recipes-and-ingredients)
    - [ALLERGIES](https://help.woop.co.nz/en/about-woop#allergies)
    - [NUTRITION](https://help.woop.co.nz/en/about-woop#nutrition)
    - [WHAT IS WOOP?](https://help.woop.co.nz/en/about-woop#what-is-woop)
- [ABOUT YOUR ACCOUNT](https://help.woop.co.nz/en/about-your-account#main-content)

    - [WOOP PLAN TIMINGS](https://help.woop.co.nz/en/about-your-account#woop-plan-timings)
    - [DELIVERY INFORMATION](https://help.woop.co.nz/en/about-your-account#delivery-information)
    - [MY WOOP ACCOUNT](https://help.woop.co.nz/en/about-your-account#my-woop-account)
    - [PAYMENTS](https://help.woop.co.nz/en/about-your-account#payments)
    - [CUSTOMER SERVICE](https://help.woop.co.nz/en/about-your-account#customer-service)
- [CHRISTMAS BOX](https://help.woop.co.nz/en/christmas-box#main-content)

    - [GENERAL](https://help.woop.co.nz/en/christmas-box#general)
    - [ORDERING](https://help.woop.co.nz/en/christmas-box#ordering)
    - [DELIVERY](https://help.woop.co.nz/en/christmas-box#delivery)
    - [ALLERGENS](https://help.woop.co.nz/en/christmas-box#allergens)
    - [CHRISTMAS ADD-ONS](https://help.woop.co.nz/en/christmas-box#christmas-add-ons)
- [WOOP WEEKENDER](https://help.woop.co.nz/en/woop-weekender)
- [WOOP FOR SCHOOLS](https://help.woop.co.nz/en/woop-for-schools)

[![Chill listening crop-3](https://help.woop.co.nz/hs-fs/hubfs/WOOP%20Logo%20BLACK%20(low%20res)%20square-2.jpeg?width=24&height=24&name=WOOP%20Logo%20BLACK%20(low%20res)%20square-2.jpeg "Chill listening crop-3")](https://www.woop.co.nz)

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