HOW DO I CHANGE MY ACCOUNT DETAILS?

Woop FAQ - Updating Personal details + Address & Credit Card

Login to your account and navigate to account details. In the personal details section you can update your:

  • Name
  • Email
  • Date of birth
  • Mobile number
  • Password
  • Address
  • And credit card details

It is as simple as clicking edit for each section and then updating the respective fields and clicking to save changes.

You are able to have multiple delivery addresses saved in your account. You can either click to edit your existing address or you can click to add a new address. 

When you add a new address you can give it a title, for example ‘Home’, so you can easily identify it in the future. When you add an address you need to specify delivery instructions and choose whether to update it as your default address. Any changes you make to your default address will take effect from your next unconfirmed order. You cannot change your address for a confirmed order. 

If you would like to change your address for a single upcoming delivery (rather than your default address) you can navigate to My Deliveries, select the upcoming delivery you would like to change, click edit details and then click change address. This will allow you to change the address for this single delivery.

You are able to have multiple credit cards saved in your account. You can either click to edit your existing credit card or you can click to add a new credit card. When you add a new address you can give it a title, for example ‘Personal’, so you can easily identify it in the future. If you have a failed payment, once you have updated your credit card details you can click to retry the payment.