Support & FAQ

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Support & FAQ

ABOUT YOUR ACCOUNT

ABOUT YOUR ACCOUNT

WOOP PLAN TIMINGS

WHEN DO I NEED TO PAUSE BY?

WHEN DO I NEED TO RESUME BY?

WHEN DO I NEED TO PLACE MY ORDER BY?

OUR REFUND POLICY

CANCELLATIONS

WHEN WILL MY WOOP BOX BE DELIVERED?

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MY WOOP ACCOUNT

HOW TO RATE RECIPES

HOW DO I CHANGE MY ACCOUNT DETAILS?

WHERE DO I VIEW MY SPECIAL OFFER?

HOW TO UPDATE YOUR COMMUNICATION PREFERENCES

HOW DO I CHANGE PLANS?

HOW DO I UPDATE MY INFORMATION?

DOES MY ORDER AUTOMATICALLY RENEW?

HOW DO I PAUSE OR SKIP A DELIVERY?

HOW CAN I ORDER A WOOP BOX?

HOW DO I LOG IN?

WOOP SPECIAL OFFER

HOW DO I CANCEL MY ACCOUNT?

HOW DO I PAUSE MY ACCOUNT?

HOW DOES THE LOYALTY PROGRAMME WORK?

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DELIVERY INFORMATION

WHAT HAPPENS IF A DELIVERY IS TOO EARLY OR TOO LATE?

WHAT IF I AM NOT HOME?

WHICH AREAS DOES WOOP DELIVER TO?

CAN I CHANGE MY DELIVERY ADDRESS?

WHAT IF AN INGREDIENT IS MISSING?

CAN I RECYCLE MY WOOP PACKAGING?

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PAYMENTS

WHAT HAPPENS IF I MISS A PAYMENT?

HOW DO I CHANGE MY PAYMENT DETAILS?

HOW MUCH WILL IT COST

WHEN WILL I BE CHARGED EACH WEEK

CAN I BUY A GIFT CARD?

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CUSTOMER SERVICE

WHAT ARE YOUR CUSTOMER SERVICE HOURS?

I HAVE A MISSING INGREDIENT

HOW DO I CONTACT WOOP?