---
title: WHAT IF I AM NOT HOME?
description: You do not have to be home to accept delivery. If you are not home your Woop box will be left in a safe place, according to your specified delivery instructions and you will receive a text confirming
---

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1. [Support & FAQ](https://help.woop.co.nz/en?hsLang=en)
2. [ABOUT YOUR ACCOUNT](https://help.woop.co.nz/en/about-your-account?hsLang=en)
3. [DELIVERY INFORMATION](https://help.woop.co.nz/en/about-your-account?hsLang=en#delivery-information)

# WHAT IF I AM NOT HOME?

You do not have to be home to accept delivery. If you are not home your Woop box will be left in a safe place, according to your specified delivery instructions and you will receive a text confirming delivery.

As our food is delivered in an insulated chiller box with ice packs it will remain fresh and cold for up to 4 hours until you get home.

Check out our upcoming menus here: https://woop.co.nz/menu-and-plans/

 

*Is your question still not answered? Please give us a call on 09 283 0400, we'd love to hear from you.*

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    - [MY BOX](https://help.woop.co.nz/en/about-woop?hsLang=en#my-box)
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    - [WHAT IS WOOP?](https://help.woop.co.nz/en/about-woop?hsLang=en#what-is-woop)
- [ABOUT YOUR ACCOUNT](https://help.woop.co.nz/en/about-your-account?hsLang=en#main-content)

    - [WOOP PLAN TIMINGS](https://help.woop.co.nz/en/about-your-account?hsLang=en#woop-plan-timings)
    - [DELIVERY INFORMATION](https://help.woop.co.nz/en/about-your-account?hsLang=en#delivery-information)
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    - [ORDERING](https://help.woop.co.nz/en/christmas-box?hsLang=en#ordering)
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    - [ALLERGENS](https://help.woop.co.nz/en/christmas-box?hsLang=en#allergens)
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